Shipping & Delivery Policy

Effective Date: 31/03/2025

At Digitalemate, we specialize in digital products, which means there is no physical shipping required. Below is our shipping and delivery policy for digital downloads.

1. Digital Product Delivery

• Instant Access: As soon as your payment is successfully processed through any payment gateway (e.g., Razorpay, PayPal, Stripe, etc.), you will receive immediate access to your purchased digital product.

• Delivery Method: Products are delivered via direct download link on the website and/or sent to your registered email address.

• Delivery Time: Instant—your product will be available immediately after successful payment confirmation.

2. How to Access Your Digital Product

1. After Payment: You will be redirected to a download page where you can instantly access your product.
2. Email Confirmation: A confirmation email with the download link will be sent to your provided email address.
3. User Account (If Available): If you have created an account with us, you can also access your purchased products from your order history.

Note: Please check your spam/junk folder if you don’t receive the email within a few minutes.

3. Failed or Delayed Delivery

While delivery is instant, rare cases may occur where:

• The email is delayed due to server issues.
• Payment is pending or under review by the payment gateway.
• Incorrect email address was entered during checkout.

If you do not receive your product within 15 minutes of purchase, please contact us at support@digitalemate.com with your order details, and we will assist you promptly.

4. No Physical Shipping

Since all our products are digital downloads, there are:

• No physical shipping charges
• No waiting time for delivery
• No international shipping restrictions

5. Contact & Support

For any shipping or download-related issues, please reach out to:

Email: support@digitalemate.com

Phone: +91-8692010955

Website: www.digitalemate.com