Refund & License Policy

Last Updated: 21st October 2025

Welcome to DigitaleMate.
This Refund & License Policy outlines our terms for digital product purchases and usage rights.
By purchasing and downloading any of our products, you agree to this policy.

🛒 1. Digital Product Delivery

All our products are digital downloads.
Once payment is confirmed, download access is provided immediately via:

A download link on the checkout page, or
An email sent to your registered address.

If you do not receive your download link within 15 minutes, please check your spam/junk folder or contact us at support@digitalemate.com.

💳 2. Refund Policy

Because digital products cannot be returned once downloaded, all sales are final.
However, we understand there may be special situations.

Refunds may be granted only under the following conditions:

Duplicate or accidental payment.
File corruption or missing content (verified by our support team).
Technical issues that prevent download access, which our team cannot resolve.

Refunds will not be issued for:

Change of mind after purchase.
Incompatibility due to outdated software or unsupported devices.
Failure to download or access files due to internet or device issues.

To request a refund, email support@digitalemate.com within 7 days of your purchase.
Please include your order ID and the reason for your request.

📦 3. Exchange Policy

We do not offer direct exchanges for digital products.
If your file is damaged, incomplete, or inaccessible, our support team will re-send or replace the product at no additional charge.

🔐 4. Licensing Policy

When you purchase a digital product from DigitaleMate Smart Product Store, you are purchasing a license to use the product, not ownership of the file.

A. Personal License

You are allowed to:

Use the product for personal or individual creative use.
Modify the file for your personal projects.

You are not allowed to:

Share, transfer, or resell the product files.
Upload or redistribute them on other platforms or marketplaces.

B. Commercial License (if applicable)

If you purchase a commercial license, you may:

Use the product for commercial projects, including client work or paid designs.
Create derivative works for end-use, provided the final product does not include the original file in a shareable or editable format.

You may not:

Resell, sublicense, or distribute the original or modified digital files.
Use the products in any illegal, defamatory, or unethical context.

⚖️ 5. Ownership & Copyright

All digital products, graphics, templates, and written content are protected by international copyright law.
Full ownership remains with DigitaleMate Smart Product Store.
Unauthorized distribution, reproduction, or resale of our files may result in legal action.

🧩 6. Technical Support

If you face download, file access, or format issues, please contact our support team at support@digitalemate.com.
We are committed to helping you resolve technical problems promptly.

🌐 7. Policy Updates

We may update this Refund & License Policy periodically to reflect changes in our business or legal requirements.
All updates will be posted on this page with a revised “Last Updated” date.

📬 8. Contact Information

If you have any questions regarding this policy, licensing terms, or refund requests, please contact us:

📧 Email: support@digitalemate.com
🏢 Company Name: DigitaleMate Smart Product Store
🌍 Website: www.digitalemate.com

“This policy was last updated on 21st October 2025. Please review regularly for updates.”