Refund & Cancellation Policy

Effective Date: 31/03/2025

At Digitalemate, we specialize in providing high-quality digital products. Due to the nature of digital downloads, we follow a strict refund and cancellation policy as outlined below.

1. Refund Policy

Since digital products are instantly accessible after purchase, all sales are final, and we do not offer refunds except in the following cases:

• Duplicate Purchase: If you accidentally purchase the same product twice, we will refund the duplicate transaction.
• Corrupt or Incomplete File: If the downloaded file is corrupted or missing parts, and we are unable to provide a working version, you may request a refund.
• Non-Delivery of Product: If you do not receive the product download link after successful payment, and our support team is unable to resolve the issue.
• Unauthorized Transaction: If a payment was made fraudulently or without your consent, please contact us and your payment provider immediately.

Refund Requests Must Be Made Within 7 Days of Purchase.

How to Request a Refund:

1. Contact our support team at support@digitalemate.com with your order details.
2. Provide proof of the issue (screenshot, error message, or transaction ID).
3. Our team will review your request and respond within 5-7 business days.
4. If expected then refund will be credited to your original payment method within 5-7 business days.

2. Cancellation Policy

Orders cannot be canceled once payment is made, as digital products are instantly delivered.

However, if you experience any technical issues accessing your product, please reach out to our support team for assistance.

3. Chargebacks & Disputes

If you experience any issues, we encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in account suspension.

4. Exceptions to Refund Policy

Refunds WILL NOT be provided under the following conditions:

1. Change of mind after purchase.
2. You no longer need or want the product.
3. You do not have the required software or skills to use the product.
4. You failed to read the product description before buying.

5. Contact & Support

For refund or cancellation inquiries, contact:

Email: support@digitalemate.com

Phone: +91-8692010955

Website: www.digitalemate.com

We are happy to assist you!