Contact Us

💡 1. How do I download my purchased digital products?

📌 Answer:
Once your payment is successfully processed, you’ll receive an instant download link via email. You can also access your downloads anytime by logging into your Digitalemate account.

💳 2. What payment methods do you accept?

📌 Answer:
We accept all major credit/debit cards, UPI, net banking, wallets, and international payments through secure payment gateways. Your transactions are SSL-encrypted and 100% safe.

🔄 3. Can I re-download my purchased products?

📌 Answer:
Absolutely! Once you purchase a product, it’s yours forever. You can re-download it anytime from your account without any extra charges.

❌ 4. What is your refund and cancellation policy?

📌 Answer:
Since we deal in digital products, all sales are final and non-refundable. However, if you face any issues with a product, contact us, and we’ll do our best to resolve them.

🛠️ 5. What if I face issues with my digital product?

📌 Answer:
No worries! Our 24/7 customer support is here to assist you. Reach out via live chat, email, or support ticket, and we’ll help resolve the issue ASAP.

📩 6. I didn’t receive my download link. What should I do?

📌 Answer:
Please check your spam/junk folder first. If the email isn’t there, log in to your Digitalemate account and check the “My Downloads” section. Still having trouble? Contact our support team.

🌍 7. Are your digital products compatible with all devices?

📌 Answer:
Most of our products are compatible with Windows, macOS, Android, and iOS. However, please check the product description for specific compatibility details.

🔒 8. Is my payment and personal information secure?

📌 Answer:
Yes! We use SSL encryption and PCI-DSS compliant payment gateways to ensure 100% secure transactions. Your personal details remain confidential and protected.

🛒 9. Do you offer discounts on bulk purchases?

📌 Answer:
Yes! We offer special discounts on bulk orders for businesses and resellers. Contact us for a customized pricing plan.

📂 10. Can I request a custom digital product?

📌 Answer:
Yes! If you need a custom template, software, design, or other digital product, reach out to us with your requirements. Our team will review your request and let you know if we can create it for you.